Water firms must be held accountable for their actions, say customers – but discussions surrounding fines expose underlying tension within the industry.

Three major water companies in the UK have been fined a total of £168 million by the industry regulator Ofwat for routinely releasing sewage through storm overflows. The fines, which are close to the maximum penalty allowed by the regulator, are part of a long-awaited reckoning for the industry’s failure to address the issue. Thames Water, the largest water company in the UK, has been hit with the…

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