Report: Department for Work and Pensions puts callers on hold for combined total of 753 years

According to a recent report by the National Audit Office (NAO), individuals attempting to contact the Department for Work and Pensions (DWP) in the 2023/24 fiscal year spent a collective total of over 753 years waiting for their calls to be answered. This staggering wait time applied to more than 40 million calls, with over six million of these calls being abandoned. The NAO conducted an…

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