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McDonald’s Discontinues AI Drive-Thru Experiment Following Order Mismanagement

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June 18, 2024
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McDonald’s has announced that it will be ending its AI drive-thru trial after receiving customer complaints about incorrect orders, including bacon being added to ice cream. The fast food chain’s AI ordering system, developed by IBM, was implemented at over 100 locations in the US in 2021. However, the technology’s reliability has been called into question in recent months…

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